Que golpe! - What a Strike!

Wow, it seems the last article about the internet was the drop that had the glass overflow. Someone, we of cause know who it was, took drastic measures to make sure our blog went offline and struck straight at the heart of our infrastructure: >>>

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Wow, parece el último artículo sobre el internet fue la gota que culmino el vaso. Alguien, nosotros sabemos quien, tomó medidas drásticas para asegurarse de que nuestro blog fue fuera de línea golpeando directamente al corazón de nuestra infraestructura: >>>

On Saturday, May 31st at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.

As a result ServerCommand is currently not available and we are working to bring it back online as quickly as possible. In the meantime, please call support 866.325.0045 for any issues. Additional support technicians are on staff to help. Status updates will be made available via the phone system as well on our forums at http://forums.theplanet.com/index.php?showtopic=90185

This started what must be the biggest single outage incident in the history of the internet and must have burnt millions of dollars by now.

It took The Planets staff over 40 documented hours to get our fantastic web host online again (and subsequently our blog).

At this point a big hats-off to our host, they documented everything in an evoluting perfect manner (with their hands bound as they could do nothing about the incident itself), kept everybody including our investigation teams (that all the time tried to locate Matias, so far without success) calm and in the end managed with their usual professionalism to connect our databases to the empty blog again.

Thanks a lot, guys, excellent job!

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En sábado, 31 de Mayo a 4:55 pm CDT en nuestro centro de datos H1 se produjo un cortocircuito, dando lugar a una explosión y un incendio que derribaron tres muros que rodean nuestra sala de equipos eléctricos. Afortunadamente, nadie resultó herido. Además, los clientes servidores no fueron dañados o perdidos.

Nos acaban de admitir en el edificio a inspeccionar físicamente los daños. Las primeras indicaciones son que el corto estaba en un gran volumen de alambre conducto. No se nos permite activar nuestros generadores eléctricos de emergencia a base de instrucciones del departamento de bomberos.

Como resultado ServerCommand no está disponible y estamos trabajando para traerlo de vuelta en línea tan pronto como sea posible. En el ínterin, por favor llame al 866.325.0045 por apoyo para cualquier problema. Actualizaciones de estado se pondrá a disposición a través del sistema telefónico así como a nuestros foros en http://forums.theplanet.com/index.php?showtopic=90185

Asi comenzó lo que debe ser el incidente del mayor corte de luz singular en la historia de Internet y se han quemado millones de dólares hasta ahora.

El personal de The Planet necesitaba más de 40 horas documentadas para conseguir poner nuestro fantástico servicio de alojamiento web en línea de nuevo (y, en consequencia, nuestro blog).

En este punto un gran aplauso para nuestro WebHost, que han documentado todo en una manera casi perfecta (con sus manos atadas, ya que no podrían hacer nada sobre el incidente en sí), mantuviereon todo el mundo, incluido nuestros equipos de investigación (que todo el tiempo trataron de localizar Matías, hasta ahora sin éxito) calmos y al final conseguieron con su habitual profesionalismo conectar nuestras bases de datos al blog vacío.

Muchas gracias, muchachos, excelente trabajo!

2 Responses to “Que golpe! - What a Strike!”

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  1. Matt says:

    Finally someone (a webhost: eleven2hosting.com) took a heart and went to check things physically at H1 Houston.

    There certanly is something weird (for not to say “eerie”) going on at The Planet:

    4 days into the incident, 3 walls blew out, CEO says its a “miracle” nobody got hurt and speaks about “unbelievable” damage, and still

    - not one photo to back his claim (today, with mobile hone cameras everywhere???)
    - no videos
    - quiet around the H1
    - lights out in H2 (where supposedly they are moving servers to at a frantic pace)
    - security guards threatening the customers (eleven2hosting) with “trespassing” when they come close???
    - policeman chasing them down???

    This is one of the weirdes (and faulty from my POV) information strategies I have heard of so far…

    There were other claims out there that it was an FBI raid on the center that caused the outage (http://www.texasstartupblog.com/index.php?s=houston+fbi), earlier we heard there was nothing blown out, some people claim the incident happened because they wanted to add a generator, so many conspiracy theories and they dont publish *ONE* photo to prove it is all just that: Conspiracy Theories?

    As CEO I would have had fired the PR guy a long time ago - if I had not to hide something….

  2. Matt says:

    forgot the link…

    http://www.texasstartupblog.com/2008/06/04/houston-data-center-fire-and-explosion-video/

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